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TECHNICAL SUPPORT


KNOWN ERRORS OR "BUGS" IN OLDER VERSIONS




SIMUAIR Version 5.5.02

A message "Wait for pressures to equalize before restarting" will appear when restarting a system, after performing a repair that opens the refrigerant piping. (Pressures will display on the gauges as equalized.)

Remedy: Contact Technical Support for a free software patch.


SIMUAIR Versions 5.5.01 thru 5.5.04

An "Out-of-range" error message may appear when you select a test instrument immediately after repairing a faulty system.

Remedy: If you consistantly receive this error message, contact Technical Support for a free software patch.


SIMUAIR Versions 5.5.00 thru 5.6.04

After a fault is repaired, an error message "Unable to update database! (UC610)" appears after about 1 minute, and continues periodically thereafter.

Remedy: Contact Technical Support for a free software patch.


SIMUAIR Versions 5.0.00 thru 5.6.03

A "Windows - No Disk / Exception Processing Message c0000013~" message appears when performing the following routines: Backup Database, Restore Database, Upload Fault Selections, and Download Reports.

Remedy: Click the "Continue" button several times until the file selection Dialog window appears.





SIMUPUMP Versions 5.3.00 thru 5.3.09 (Windows 7 only)

An "Invalid floating point operation" error message appears when you change the Gauge Set display from Temperature to Pressure.

Remedy: Contact Technical Support for a free software patch.


SIMUPUMP Versions 5.3.02 thru 5.3.08

An "Out-of-range" error message may appear when you select a test instrument immediately after repairing a faulty system.

Remedy: If you consistantly receive this error message, contact Technical Support for a free software patch.


SIMUPUMP Versions 5.3.05 thru 5.3.07

(1)  Fault #10 (Indoor air filter extremely dirty): When using the View tool, the air filter will not display "dirty". Instead, it will appear the same as a normal "clean" filter.

(2)  When using the View tool and the mouse to select the outdoor coil, ice will not appear on the coil during periods when ice is forming. However, if you select Outdoor Coil from the View Menu, the ice will appear.

Remedy: Contact Technical Support for a free software patch.


SIMUPUMP Versions 5.3.00 thru 5.4.06

After a fault is repaired, an error message "Unable to update database! (UC610)" appears after about 1 minute, and continues periodically thereafter.

Remedy: Contact Technical Support for a free software patch.


SIMUPUMP Versions 5.0.00 thru 5.4.04

A "Windows - No Disk / Exception Processing Message c0000013~" message appears when performing the following routines: Backup Database, Restore Database, Upload Fault Selections, and Download Reports.

Remedy: Click the "Continue" button several times until the file selection Dialog window appears.


SIMUPUMP Versions 5.0.00 thru 5.4.05

Fault #25 (Reversing valve solenoid coil open): Voltage reading across RVS, and between control wires "O" and "C" are incorrect in the Heat and Emergency Heat modes. The correct voltage reading is "1" instead of "24".

Remedy: Contact Technical Support for a free software patch.


SIMUPUMP Versions 5.0.00 thru 5.2.07 (Windows 7 only)

An "Invalid floating point operation" error message appears when you change the Gauge Set display from Temperature to Pressure.

Remedy: Since these versions are NOT Windows 7 compatible, an upgrade is required. Please contact Sales for the upgrade.





SIMUREFR Versions 5.2.00 thru 5.2.02

An "Out-of-range" error message may appear when you select a test instrument immediately after repairing a faulty system.

Remedy: If you consistantly receive this error message, contact Technical Support for a free software patch.


SIMUREFR Versions 5.2.00 thru 5.3.03

After a fault is repaired, an error message "Unable to update database! (UC610)" appears after about 1 minute, and continues periodically thereafter.

Remedy: Contact Technical Support for a free software patch.


SIMUREFR Versions 5.0.00 thru 5.3.01

A "Windows - No Disk / Exception Processing Message c0000013~" message appears when performing the following routines: Backup Database, Restore Database, Upload Fault Selections, and Download Reports.

Remedy: Click the "Continue" button several times until the file selection Dialog window appears.





SIMUMKT Versions 5.0.00 thru 5.1.09

A "Program has expired" message will appear when you run the software after 12/31/2009.

Remedy: Please contact Technical Support for a free software patch that will reactivate your software.


SIMUMKT Versions 5.2.00 thru 5.3.01

An "Out-of-range" error message may appear when you select a test instrument immediately after repairing a faulty system.

Remedy: If you consistantly receive this error message, contact Technical Support for a free software patch.


SIMUMKT Versions 5.0.00 thru 5.3.05

After a fault is repaired, an error message "Unable to update database! (UC610)" appears after about 1 minute, and continues periodically thereafter.

Remedy: Contact Technical Support for a free software patch.


SIMUMKT Versions 5.0.00 thru 5.3.04

A "Windows - No Disk / Exception Processing Message c0000013~" message appears when performing the following routines: Backup Database, Restore Database, Upload Fault Selections, and Download Reports.

Remedy: Click the "Continue" button several times until the file selection Dialog window appears.






SIMUGAS Versions 5.2.00 thru 5.2.07

After a fault is repaired, an error message "Unable to update database! (UC610)" appears after about 1 minute, and continues periodically thereafter.

Remedy: Contact Technical Support for a free software patch.


SIMUGAS Versions 5.2.00 thru 5.2.02

An "Out-of-range" error message may appear when you select a test instrument immediately after repairing a faulty system.

Remedy: If you consistantly receive this error message, contact Technical Support for a free software patch.


SIMUGAS Versions 5.0.00 thru 5.2.06

A "Windows - No Disk / Exception Processing Message c0000013~" message appears when performing the following routines: Backup Database, Restore Database, Upload Fault Selections, and Download Reports.

Remedy: Click the "Continue" button several times until the file selection Dialog window appears.





SIMUOIL Versions 5.2.00 thru 5.2.01

An "Out-of-range" error message may appear when you select a test instrument immediately after repairing a faulty system.

Remedy: If you consistantly receive this error message, contact Technical Support for a free software patch.


SIMUOIL Versions 5.2.00 thru 5.2.06

After a fault is repaired, an error message "Unable to update database! (UC610)" appears after about 1 minute, and continues periodically thereafter.

Remedy: Contact Technical Support for a free software patch.


SIMUOIL Versions 5.0.00 thru 5.2.05

A "Windows - No Disk / Exception Processing Message c0000013~" message appears when performing the following routines: Backup Database, Restore Database, Upload Fault Selections, and Download Reports.

Remedy: Click the "Continue" button several times until the file selection Dialog window appears.





SIMUHYDRO Versions 1.2.00 thru 1.2.06

After a fault is repaired, an error message "Unable to update database! (UC610)" appears after about 1 minute, and continues periodically thereafter.

Remedy: Contact Technical Support for a free software patch.


SIMUHYDRO Version 1.2.01

An "Out-of-range" error message may appear when you select a test instrument immediately after repairing a faulty system.

Remedy: If you consistantly receive this error message, contact Technical Support for a free software patch.


SIMUHYDRO Versions 1.0.00 thru 1.2.05

A "Windows - No Disk / Exception Processing Message c0000013~" message appears when performing the following routines: Backup Database, Restore Database, Upload Fault Selections, and Download Reports.

Remedy: Click the "Continue" button several times until the file selection Dialog window appears.







CONTACT TECHNICAL SUPPORT

Phone:
     (800) 648-6209   (USA and Canada)
     (503) 649-9076   (Local and International)
     Technicians available from 8:00am to 5:00pm Pacific Time (M-F)
     24-hour voicemail

Fax:    (503) 649-8972

E-Mail: support@simutechsystems.com

Submit a Support Request via email




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Last update: 05/18/16