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TECHNICAL SUPPORT





INSTALLATION ON A WINDOWS NETWORK 

  1. For Windows 2000, 2003, XP, and Vista servers, prior to installation, you must be logged on with full ADMIN rights.
  2. Install the program only on the server, following the directions in the Instructor's Manual. No software is required to be installed on the client workstations.
  3. Create a shortcut on each workstation's desktop, with a path to the program's folder on the server. If more than one program is being installed, you may, instead, create a folder on the desktop that contains shortcuts to each program. After creating the shortcut, select shortcut properties and confirm the folder path for Start in is the same as for Target. Refer to the following example:
    Target:   \\Server1\Simutech\Simuair\SIMUAIR.exe
    Start in: \\Server1\Simutech\Simuair


SECURITY SETTINGS

WINDOWS XP SERVER
The Sharing properties for the program's folder (or Simutech folder) must have the following boxes checked:
   Share this folder on the network
   Allow network users to change my files

Refer to the example below.

Properties example



WINDOWS VISTA SERVER
In the program's folder (or Simutech folder) properties, select Sharing and Advanced Sharing, then check the box Share this folder

For permissions, allow Full Control.


WINDOWS 2000 and 2003 SERVER
The group or user security Permissions for the program's folder (or Simutech folder) must be set to Full Access.



ADDITIONAL INFORMATION

The User List, user data, and fault selections are accessible from all workstations on the network (limited to the maximum simultaneous users allowed by the network hardware key).

The instructor may log-on from any workstation to add users, select faults, review current reports, and observe user progress, even while users are logged on.



INSTALLATION ON A NOVELL NETWORK 

  1. Install the program only on the server, following the directions in the Instructor's Manual. No software is required to be installed on the client workstations.
  2. For Novell servers, set user rights so each client has file READ and WRITE rights to the program's folder on the server.
  3. Create a shortcut on each workstation's desktop, with a path to the program's folder on the server. If more than one program is being installed, you may, instead, create a folder on the desktop that contains shortcuts to each program. After creating the shortcut, select shortcut properties and confirm the folder path for Start in is the same as for Target. Refer to the following example:
    Target:   \\Server1\Simutech\Simuair\SIMUAIR.exe
    Start in: \\Server1\Simutech\Simuair

Note: A parallel type hardware key and additional files are required when using a Novell network. Contact Technical Support for assistance.

The User List, user data, and fault selections are accessible from all workstations on the network (limited to the maximum simultaneous users allowed by the network hardware key).

The instructor may log-on from any workstation to add users, select faults, review current reports, and observe user progress, even while users are logged on.



HARDWARE KEY ERROR MESSAGES - NETWORK

Hardware key not found (Error Code 3)

If you receive this error message when running a program directly from the server, please check the following:

  1. Confirm the key is properly installed in a USB port (or in the parallel connector when using the parallel type key).
  2. Be sure the green LED at the end of the USB key is ON.
  3. If the LED is OFF, remove the key, then reinsert it. Then, wait about 30 seconds and rerun your program.

If you receive this message only from a client workstation, it is normally caused by either an IP configuration problem or a driver problem.

IP configuration problems are caused by one or more of the following:

  1. Subnet Mask address for server and clients don't match *
  2. Default Gateway address for server and client don't match
  3. DHCP not enabled on client workstation
  4. UDP Port 6001 not operational (possibly blocked by firewall)
* If it is necessary to run the clients and server on a different subnet address, then contact Technical Support for a "work-around".


A driver problem is usually caused by a hardware key driver failing to install properly during the program's installation. If the IP configuration is correct, then try reinstalling the drivers on the server, as follows:

  1. Use Windows Explorer to open the folder C:\Program Files\Common Files\Simutech
  2. In this folder, run the file: Sentinel Protection Installer 7.x.x.exe
  3. When the Program Maintenance window appears, select Modify, then click the Next button and the Install button.
  4. When installation is complete, click the Finish button, then try to rerun the simulator program from the workstation.


Error Code 71

This error message occurs when the network connection with the server is lost. Recheck the connection.



HARDWARE KEY ERROR MESSAGES - STANDALONE COMPUTERS

Hardware key not found (Error Code 3)

  1. Confirm the key is properly installed in a USB port (or in the parallel connector when using the parallel type key) on the computer.
  2. Be sure the green LED at the end of the USB key is ON.
  3. If the LED is OFF, remove the key, then reinsert it. Then, wait about 30 seconds and rerun your program.



INVALID INSTRUCTOR PASSWORD

Please note that each program is shipped without a password. Therefore, when initially logging on as the instructor (or prior to selecting a password), do not enter a password, but instead, click the OK button (or press the Enter key). Passwords are case-sensitive, so if your password doesn't work, try entering it in a different case.

If an instructor forgets his password, a new instructor doesn't know the password, or you receive an invalid log-on error message, refer to the following:


WINDOWS VERSIONS

First try just clicking the OK button, without entering a password. If this doesn't work, then contact Technical Support for the password. You will need to provide the program's serial number, which can be found on the original program CD-ROM or floppy disk. The password can be provided only to authorized employees of the program's licensee of record, and only via phone.


DOS VERSIONS

The program's configuration file must be reinstalled by performing a copy of the file [PROGRAM-NAME].CNF  from your original program disk to the workstation's directory. For example, to reinstall the SIMUAIR configuration file, you would re-copy SIMUAIR.CNF
If you have any difficulty, contact Technical Support for assistance.



SELECTING GLOBAL FAULTS

If the instructor wishes to preselect the same faults for all users, these are referred to as global faults. When selecting global faults (using either Manual Selection or Auto Selection), please be aware of the following:
  1. All global faults you select are applied to each user shown in the User List.
  2. If the Fault-selection option (found in File menu | Options) is ON (checked) for Auto-load global faults for new user, then the global faults are automatically added to any new user that's created after the faults have been selected. The default setting for this option is OFF.
  3. If you're using the Instructor Interface Module, uploaded faults will be appended to any current global faults. Note: Newer versions (after Sept 2003), provide an option of either deleting or appending existing faults.
  4. If a user currently has other faults selected in his individual fault list, the global faults you've selected will be added to his existing list.
  5. If the new global fault list contains a fault that a user has previously repaired, that particular fault will not be added to the user's fault list.
  6. Deleting faults from the global fault list will not remove faults already applied to each user. To delete these, you must select Delete Selections from the Faults menu.
For further information regarding global faults, refer to the program's help menu.



HOW TO CONTACT TECHNICAL SUPPORT

Phone:
     (800) 648-6209   (USA and Canada)
     (503) 649-9076   (Local and International)
     Technicians available from 8:00am to 5:00pm Pacific Time (M-F)
     24-hour voicemail

Fax:    (503) 649-8972

E-Mail: support@simutechsystems.com




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Last update: 03/07/08