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FREQUENTLY ASKED QUESTIONS








What is a computer-based simulator?

Simulators emulate actual working HVACR systems. Realistic pressures, temperatures, electrical, and other values may be measured while the system is operating, just like on the real equipment. With Simutech's simulators, the trainee may select the system's environmental conditions to simulate, including indoor and outdoor temperatures, humidity, and building heatloss. Using computerized fault-insertion, the trainee can quickly learn the operating characteristics and methods of troubleshooting and repairing mechanical and electrical faults that are commonly encountered in the field.


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Why should I use simulators for my HVACR training?

Simulators are invaluable tools for teaching students the basics of HVACR equipment operation and troubleshooting, as well as improving the service skills of experienced technicians. Trainees may also select the environmental conditions of a system, something that you can not do on mechanical equipment. Using Simutech's computerized fault-insertion and built-in test equipment, the trainee can quickly learn the operating characteristics and methods of repairing faults commonly encountered in the field. Simulators are also ideal for testing the knowledge and service skills of prospective employees.


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Why is a simulator better for HVACR training than "multimedia software"?

"Multimedia" or "On-line" training software on the market don't provide you with the "hands-on" training that's necessary to properly learn HVACR servicing. Also, they don't accurately emulate the characteristics of an actual HVACR system, as our simulators do.


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What is a "standalone computer version" and what are the license options?

Standalone versions are for computers that are not networked (connected) to a server. They are available with either a single license, which allows installation and use of ONE simulator on ONE computer, or multiple licenses, which allows the simulator to be installed on more than one computer at the same campus or training facility. One license is required per computer.


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What is a "network version" and what are the installation options?

A Network version is licensed for installation on one local-area network (LAN), at one campus or training facility only. They may also be installed on a wide-area network (WAN) or by remote-access using remote desktop protocol (RDP), provided adequate security is used to prevent unauthorized users from accessing the software. The license limits concurrent use by the maximum users or seats purchased. WAN and RDP requires use of our USB hardware key ("dongle").


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What's the purpose of the "Instructor Interface"?

An Instructor Interface is a separate standalone software program for a training facility that's utilizing multiple computers that are NOT networked. This interface, which normally installs on the instructor's computer, makes fault selection and report retrieval easier for the instructor. The interface is recommended when six or more student computers (workstations) are being utilized, or when the workstations do not have access to a printer.

An Instructor Interface is available for each simulator, and they are not interchangeable with other simulators. Note: They are not compatible with our network versions.

More info...


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If I have a DOS version, is an upgrade available?

Upgrades for DOS versions are not available. You will need to purchase the equivalent Windows version. Unfortunately, special DOS-to-Windows upgrade prices are no longer available.


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If I have an older Windows version, is an upgrade available?

Yes, if you wish to upgrade your old Windows version, special upgrade prices are available. These prices include the complete program with new manuals.

For upgrade prices, please contact Simutech Sales Dept by E-mail or by phone at 800-648-6209 or 503-649-9076.


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Are older Windows operating systems supported?

Yes, we provide free technical support for our software running on DOS and Windows XP thru Windows 10 (or the latest Windows operating system).


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Can the simulators run on a MAC computer?

Yes, but only if a Windows operating system is also installed on the Mac or you are running virtual software such as VMware.


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Can the simulators run on tablets, such as an iPad, or on a compatible mobile device?

Yes, but only with our network versions using Remote Desktop Protocol (RDP). Apple and Android devices require download of the free Microsoft Remote Desktop app. All Windows operating systems from XP to current, include the necessary Remote Desktop Connection program.


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Can the simulators be ran from the "cloud"?

Yes, Simutech can provide this cloud-server service, which enables users to access our simulators remotely from any computer or compatible device. For access cost, please contact Simutech Sales Dept by E-mail, or by phone at 800-648-6209 or 503-649-9076.


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Can the simulators be viewed on a LCD projector?

Yes, this is an ideal way of using the simulators to teach an entire class. The simulators have a "Demo fault" command, which allows the instructor to insert a particular mechanical or electrical fault into the simulator for presentation.

If you intend to install the simulators on just the computer that's running the LCD projector, you will need to purchase only the standalone computer versions with a single-computer license.


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How can I purchase the Simutech simulators?

Simutech simulators are available by direct purchase. Please refer to Ordering Information.


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For further information, e-mail us at: sales@simutechsystems.com


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